Qartwil Ltd prides itself as a fully professional organization that is optimally driven and pro customer satisfaction. In the course of our operations, and as applicable ubiquitously, it is commonplace for some transactions to end incompletely.
Our Refund Policy entails a specified disparity on the nature of transaction carried out by the clients, modes of payment and the position of third parties. By way of emphasis, Qartwil Ltd operates as an online store cum service provider and has its registered account with Flutterwave who keeps and manages the funds and records of payments made in the interface of operations involving the Company and her esteemed clients with Flutterwave being a third party.
For the Onboarding process with payment for services such as creation of domain names as .com.ng at ₦30,000 and .com at ₦55,000, full refunds are made alongside the service charge fees. However, there shall be no refunds where a site has been created and parties duly notified via any form of online communication. It sees Flutterwave collect and remit back the said monies after one (1) day for local transactions and five (5) for international transactions.
For Customers making payments through disparate vendor platforms, only one other form of payment is used by Qartwil Ltd asides the option of Flutterwave, which is notably called Autopay. Where a customer goes on to make payments outside this arrangement, they do so out of their own volition as no refund or liability shall lie on the company in that regard.
For payment made via the company's official Flutterwave account, a verification period shall be employed to ascertain the actual monies paid before confirmation and remittance of same.
If you haven't received a refund yet, first check your bank account again.
For refund inquiries, please contact support@qartwil.com with your transaction details.